T-ASC (“THT Assistant Support Center”) is a specialized team newly established within our Operation Solutions Department.
It provides monitoring, operational support, and maintenance services as part of our comprehensive support solutions.
We offer a new option for companies struggling with the management and maintenance of diverse IoT devices, or for clients looking to centralize their inquiry and support channels. This service builds on nearly 10 years of experience supporting the call center operations of major social infrastructure companies.
Through remote monitoring, our team delivers swift first-line responses regardless of device manufacturer, quickly resolving issues and preventing secondary damage. With T-ASC, there's no need to run around contacting multiple service points.
T-ASC Manager
Motohiro Hashimoto
T-ASC
Features
Case-Based DX Solutions
We build a knowledge database using our years of accumulated incident case studies and your network device characteristics. This enables fast and consistent issue resolution, independent of individual operator skills.
Unified Remote Monitoring of IoT Devices
Our system allows for instant detection of network issues, identifying the cause and understanding the potential secondary impacts, all from a single, unified platform.
Seamless Improvement Proposals
We continuously offer data-driven, cross-functional, and strategic proposals for infrastructure improvements. Our suggestions are always backed by concrete analysis, ensuring your systems evolve proactively.
Mindset Change and New Challenges
Showroom / Product Development / Product Testing
Monitoring, Operations and Maintenance by the Assistant Support Center
Call Center Outsourcing
